Training Services – Online Documentation


Quick and easy access to information is a key element of performance. As an extension of our training services, TIE designs, develops, and implements complete performance support systems using Windows Help and other HTML-based technologies, along with Adobe's PDF format.

We have extensive experience with a variety of tools used to build online documentation and performance support systems, including:

  • Web site creation tools (e.g. Dreamweaver and FrontPage)
  • Windows Help development tools (e.g. RoboHelp)
  • Authoring systems (e.g. Everest, Authorware, and DemoShield)
  • Online publishing (e.g. Adobe Acrobat)

Using our combined training design and technical development skills, we create online documentation and performance support systems that push the limits of the technology to provide our clients with solutions tailored to meet their needs.

Examples of Representative Projects

Listed below are descriptions of some representative online documentation projects. Please contact us for additional information or samples.

Problem: A major insurance company required training for its field sales organization to support the introduction of a new line of insurance products for the small business market.
Solution: TIE designed and developed a curriculum of instructor-led and self-paced training programs. (See Training Development for additional information.) This curriculum includes an electronic performance support system (EPSS) made up of an online guide (implemented as a Windows Help file) and a computer-based concepts assessment. The EPSS was integrated with the online help (which TIE also developed) for the software produced to support the new products.
Problem: A major insurance company required an online policies and procedures manual that included an extensive network of cross-references to integrate and relate information.
Solution: In conjunction with a partner firm, TIE assisted with the development and implementation of the Windows help system used to put these policies and procedures online.
Problem: A publisher of college textbooks and other educational material wanted to make their popular reference book for business communications, Handbook for Office Professionals by James L. Clark and Lyn R. CLark, available in an online format to facilitate access to the information.
Solution: TIE developed and produced the online version of this book using the Windows help format.